Hi everybody, it has been a fun six months and I must say, the interest in our bikes has been very encouraging and surprising! Thanks all for your support :)
We are still learning and trying to work out processes that are reasonable for both us and our customers. In the course of our business, we have come across certain things which have been quite unfortunate, which we now feel we must address with a few new rules.
Here are the two new rules. I hope you guys understand and help us make this a more pleasant and fun exchange!
1. Only cash will be accepted. We’ve had a few instances of people saying they have transferred but the money never came through, so it has been quite frustrating. Bank transfer will only be accepted if it is the full sum before collection, not after.
2. Once the bike is collected and the payment (of either the deposit or the full sum) is made, the rental is final. There will be no repayment of money should you wish to return the bike early, regardless of reason, i.e. the deposit or the full sum will be forfeited. This is because we do take time off to clean the bike, pump the tyres, and prepare it for you. We also schedule time to handover the bikes, so a lot of time is wasted when bikes are returned prematurely.
I hope you guys understand where we are coming from! Don’t worry, we are pretty easy to work with and flexible, so talk to us if you have any concerns!
For those interested in renting, do read our terms and conditions!